Interesting that you would be grateful for me to share feedback on my order.
I have emailed twice since receiving my order on 11/22 with no response. I emailed 11/22 and 11/28.
The ornament was damaged on both sides. I immediately reached out asking about your return, exchange, replacement, refund process and have received no response.
I will be reaching out to my bank to dispute the charge for the damaged item as I have received no response from your company.