I am very disappointed with my experience. I received the wrong size and realized it as soon as the mattress topper decompressed. The product has never been used or placed on my bed. I only requested an exchange for the correct size—not a refund.Customer service denied my request, claiming it was due to hygiene and safety reasons because the vacuum seal had been opened. However, I could not find this specific restriction anywhere in their return policy. I don’t recommend this company.