I received two sets of the love seats by accident (ordered only one) that my husband received while I was away.
I emailed to inform them of such and was led a merry dance of having to provide evidence of the unopened boxes, I exchanged several emails, & then wait in for it to be collected.
I felt I was treated with suspicion when all I was doing was an honest thing.
I also requested to purchase the single seat that I had to negotiate the reduced price for.
Love the sofa not the service.