Easy. Weekly order cut off and delivery schedule makes it so much easier. Customer service responded quickly and were very helpful. Everything was packaged well and I didn’t need to partially thaw anything out to portion up (perfect for this disabled dog mum). The gifts sardines were appreciated by both dogs. Kirby stopped eating whole fresh sardines and if he did, he would leave the head. It was creepy. Your sardines must be special, because he ate the whole sardine, head and all!