Customer service is awful. Alex promised free samples in my next order due to ridiculous shipping on my first subscription order. They never came. Contacted customer service and sent a screenshot about the samples. Sophia didn't look at it and argued with me multiple times that I was wrong. Sent the screenshot in chat and Sophia sends me an email that I was right and will send them out and tracking asap ...on 12/10. It's now 12/26, no response to y email last week asking for tracking or today in chat. I refuse to give my money to a company who not only doesn't deliver on their word but them argues it, even with proof. Product is great, customer service 0/10, will never recommend.