To be clear, I’ve bought items from this company before with no issues. The jewelry is beautiful. However, with my most recent order, I’ve experienced poor customer service at least up to this point. I’ve reached out a few times, including emailing pictures, regarding being sent an incorrect ring that is too big and larger than the size I ordered. I understand mistakes happen. However, I haven’t heard back from anyone which is frustrating, so as of right now, I paid for an incorrect item that I can’t wear.