I still have not received my order, #ASC28558. Your customer service is now telling me the package was "lost", but UPS says Acousart created a label but never delivered it to UPS. Seel (the so-called "Worry Free" protection), will not cover the claim without a letter from the carrier (UPS) confirming the package was lost. This entire thing is a scam, and your customer services is terrible. You owe me a refund of all my money!