Tyler helped me when I realized I had ordered the right size spring, but for the wrong winding kit. I thought I was going to have to buy new winding kit and wait another week before I could fix my garage door. Tyler sent me a video on how to replace the cones on the end of the springs and as a result, I was able to fix my garage door immediately. I'm not sure I would have gotten that kind of help from somebody else. Great experience!