When I shopped with JOVS I had used the wrong code and when I reached out to customer service they were very kind and refunded the $10 difference back to my PayPal account. I have been meaning to reach back out to ask about the facial cleansing brush that I was supposed to get as one of my 3 free gifts because it still has not arrived. The other 2 free gifts are greatā I actually used the excess essence from the sheet mask package for the diary and it was ohhh so nice! Still waiting for my brush