Really should offer better pictures and descriptions if you're making it impossible to get your money back. Online shopping is risky for the customer who can't see, feel and try something on. I understand some customers take advantage, but to make it hard for everyone to do business with you will add up, and people won't want to risk buying something. I felt iffy about buying a repurposed logo to be put into another chain, and now I've validated that I should just buy the real deal.