My order was "shipped" (label created) and the shipment didn't move for a week. I emailed to inquire because I feared that my order was lost. I didn't get a response. My order, thankfully, did arrive. I had used an American Express membership reward, fulfilled the terms of the reward / purchase requirements, but AmEx didn't credit me the reward dollars because I was told that Graham & Fisk marked my order as "not eligible" for the terms of the AmEx reward.