I bought this item as a gift, but it arrived in an outer box that was sticky and smudged, which was disappointing and unsuitable for gifting. I also paid for gift wrapping and a message card, but the card was missing.
When I contacted the company, I received a very brief response saying that due to how busy they were, these things can happen, and I was refunded £1 for the missing card. There was no real acknowledgement of the poor presentation or the inconvenience caused.
Overall, I was disappoi