Ordered 2 pairs of shoes on February 28, today is March 8th and we have yet to receive a single pair. Customer service is only through email and the responses are few and far between. Apparently 1 of the pairs we ordered was not in stock, it took several weeks to get this information as all the tracking said was that the order was ready for usps to be picked up. After several emails I asked if they could go ahead and send me the one pair whilst waiting for the other and after several weeks of no