Good afternoon. On November 17th, I placed an order for materials on your website, order number 109024, for €201.47. The following day, I received a message from DHL stating that I have to pay customs duties of €96.44 on that package, something that was not indicated on the website at the time of placing the order. I have not paid this additional cost and I assume the shipment will be returned to the sender. I am contacting you to ask how I can be refunded the €201.47 I paid for the order. Thank