Sophia S.
No response about returning and refund!!!
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"The size was too small. I emailed you and res..."
Ketchi store reviewsSee product reviews
Linda S.
Having trouble with your return process. Have emailed twice yet no response
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"They are too thick and warm Need to return an..."
Jammie S.
Purchasing was easy and safe.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"I bought these pants for a construction site..."
Kris W.
Ordering process was easy. Delivery was quick.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"The fit is great and they are very comfortabl..."
Heather C.
Very easy to use website for ordering.
Purchased item
Women’s High Rise Fleece Lined Therma Leggings
"In addition to their coziness, I love the ext..."
Hope C.
Service support was wonderful!!
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"I love these fleece lined pants. Pants focus..."
Kristin G.
Appreciate your help with my return/exchange. Love the quality of these pants! ty
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Thank you for the speedy return/exchange. I a..."
Melissa V.
Easy to order and they arrived in a few days.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"These pants are great quality. Fit is perfect..."
Susan M.
I was a bit skeptical when I had to email support to get an exchange started. However, they responded within a day, the instructions were very clear, and the exchange turned out to be stress-free. And, the pants were a great sales price! The only downside is that I wish they offered more products. Being a small business, it's understandable that they don't. ;-)
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"I had to return a size 12 for a 14, but the 1..."
Joy P.
Products delivered quickly. One pair of the pants I ordered were sized well, comfortable, warm. The second pair was VERY small and not as expected.
Purchased item
Women’s High Rise Fleece Lined Therma Leggings
"These were incredibly small, with zero shape..."
Lillian K.
I can't reach anyone for an exchange on the pants and a return on the tights.
Purchased item
Women’s High Rise Fleece Lined Therma Leggings
"I ordered up two sizes because I like my tigh..."
Wendy I.
Amy was great.. customer service personalized
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"These pants are great!! Amazing quality, gre..."
Kathy H.
Could not figure out how to return this!
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Too small. I usually wear a 10-12 but couldn'..."
Linda N.
Easy process ordering and exchanging.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Love the pants. Bought these for an alaskan..."
Patricia B.
Delivery was right on time….very easy
Purchased item
Women’s High Rise Fleece Lined Therma Leggings
"So comfy and true to size!"
Cynthia A.
It was 👍🏻
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"The high rise was a little tight around the w..."
Michael W.
Perfectly satisfactory buying experience. Nothing to complain about.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Quality construction and materials. Good fit...."
Tracey A.
Good shipping and easy to order
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Too big all over bought size recommended. Qua..."
Amy A.
The pants were decent quality and price but were too long and big overall. Then the return was frustrating.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Make returns much easier. It took three email..."
Linda L.
Can’t get anyone to contact me
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"I have tried to contact you several times to..."
Rene C.
Have requested info on how to return, but so far have gotten no response.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"I own the low rise version of these pants. De..."
Kathryn T.
Shipped promptly and it was nice to have tracking.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"I initially wondered if I'd ordered the right..."
Corey P.
Very responsive and helpful in my exchange for a smaller pair
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"I don’t think this is actually a fair review...."
Jonathan S.
Easy to order and excellent customer service.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"My husband bought these for me so his name is..."
Landon V.
Purchased online and pants arrived within days. Excellent service.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"These have to be the most comfortable pants i..."
Carole K.
This is not a review
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Because of my short legs I need to alter the..."
Jonathan B.
Pleasant experience returning the item. Friendly representative.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Too tight in the waist and too bulky in the l..."
Jen M.
Quick delivery
Awesome functional outdoor girl pants w pockets, warmth, flex, and good fit!
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Great! Wearing them to work, XC ski, and to r..."
Kay B.
Website says free exchanges, but after three days of requesting an exchange via email, no one has responded. Can't find a phone number to call you. Website says use chat bubble for fast response, but no chat bubble shows.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Too small - not true to size. Need larger si..."
Lana L.
Easy
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"They fit so well and are so comfortable! I wa..."
Patricia S.
It took longer to receive than I expected.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Very nice pants but unfortunately it really w..."
Susan J.
Quick and easy transaction- too many texts about delivery but I bet lots of folks love that- I don’t!
But the pants fit and stay in place and don’t attract as much cat hair as some do! And they are warm without long underwear in 20-30 degree weather.
Purchased item
Women’s High Rise Fleece Lined Therma Leggings
"Gifted them to my niecelet who plays lacrosse..."
Nancy B.
Outstanding customer service
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"LOVED everything about this winter weight hik..."
Lee S.
Customer service made my return easy.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Unfortunately, had to return these pants. The..."
Laura E.
Item arrived in a timely manner.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Fit great and so soft on inside! Would defin..."
Marjorie P.
N/A
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"They do run small so order up a size! I did a..."
Anne B.
Took a bit to get here but that was fine
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"I haven't worn them yet but the fit is good a..."
Lindy G.
quick delivery
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"they feel so cozy - will be taking to Africa..."
Pam C.
I had to exchange sizes and they were not only prompt, professional but very helpful. Pleasant experience.
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"I haven’t tried these out other than wearing..."
Martha N.
Quick delivery!
Purchased item
Women's Fleece Lined High Rise Sitka Winter Pants
"Nice fit overall. They are still a bit long..."
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