I exchanged it for a different helmet and it went fine. Not crazy about the 2nd one either but not spending another $30.00 in shipping to send it back. I'll either sell it or have a back up. The only reason I'm giving 3 stars is I already had $30.00 in s/h to send the first one back. I understand that shipping costs money but from now on I'll buy from company's that have free returns.