My second order was the only order I had a problem with it took forever to get here. I didn’t think it was gonna get here, but I was glad to see it arrive. I definitely like Balm/ tallow better than the lotion with see how uric acid I think it’s the texture of the lotion. I don’t care for because I found the bomb so soothing and nourishing.. however ever since my second order, everything has arrived expeditiously and I love all my products.