I ordered two items on Nov 28 Order #VA16345. It has been nearly a month and I have received nothing. I have emailed multiple times with zero response. To make matters worse, I was sent a tracking number (EM200005535950CA) that shows as 'Not Found' in the system.
I am a returning customer who enjoyed your products last year, but the lack of communication this time is unacceptable. I needed these for Christmas. If I do not get a real update or a refund immediately, I will be forced to