The Pod Company Store review | Loox

The Pod Company store reviewsSee product reviews

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Jeffrey M.Verified
Initially, I had an issue with receiving my scratch offs. I contacted the company and they sent new ones. My shipment didn't arrive when it was supposed to, so I contacted the company and they took care of that as well. Lastly, I had a pretty big concern with the sauna pod releasing dangerous chemicals in the pod due to the fan and they paid for my shipping and provided me with a full refund. I would be hesitant in purchasing the sauna pod but their customer service is on point.
The Ice Brick
Purchased item
The Ice Brick
"Though I haven't used the Ice Bricks they see..."
David D.Verified
it took a long time to get the order shipped. I believe something went wrong as it started moving when I sent an email asking why it didn't ship after 2 weeks ordering. apart from that everything was fine.
Sauna Hat
Purchased item
Sauna Hat
"fits well and comfy but the most important is..."
David K.Verified
Great customer service
The Long Pod
Purchased item
The Long Pod
"Great customer service, love our pod"
Greg W.Verified
Been good so far. Had a question about our POD and customer service was quick to help. Happy so far for sure
The Sauna Pod
Purchased item
The Sauna Pod
"Very happy with our Sauna POD. Easy to setup..."
Matthew L.Verified
Customer service has been great! Very fast with responses to my questions
The Ice Pod
Purchased item
The Ice Pod
"So far it’s been great, I can’t wait for the..."
Michael L.Verified
The product arrived damaged and getting replacement has taken much longer than the orginal damaged product.
The Sauna Pod
Purchased item
The Sauna Pod
"I really like the sauna but I am having a har..."
Sean N.Verified
Customer service was good but wouldn’t be needed with a better product
The Sauna Pod
Purchased item
The Sauna Pod
"Not send broken or poorly made parts that I h..."
Rob Karish K.Verified
Great company
The Ice Brick
Purchased item
The Ice Brick
"Too small no chance of making water cold you..."
Pat W.Verified
Shipping was delayed a little but I was kept informed and very appreciative of the communication.
The Ice Brick
Purchased item
The Ice Brick
"Very easy to set up and heats up quickly!"
Milton C.Verified
General experience good, easy setup.
The Sauna Pod
Purchased item
The Sauna Pod
"Has yet to reach 185 degree. Which is the rea..."
Chris L.Verified
Great
The Sauna Pod
Purchased item
The Sauna Pod
"Great just tough to get hot enough during col..."
Colbey S.Verified
All good. Easy smooth purchase from sale email.
The Pod Chiller
Purchased item
The Pod Chiller
"Exhilarating! This is going into my routine..."
Karen M.Verified
Great price and INSANE delivery time (2 days)
The Ice Pod
Purchased item
The Ice Pod
"I work out every day at a Crossfit gym. The..."
Brian A.Verified
It’s been amazing quick setup operating in 20 mins or less.
The Sauna Pod 2.0
Purchased item
The Sauna Pod 2.0
"This pod is amazing fits perfect in my room i..."
Daniel C.Verified
Experience was great easy and fast shipping. Customer service has been great when I had a question.
The Sauna Pod 2.0
Purchased item
The Sauna Pod 2.0
"The sauna pod is Awesome!! It doesn't take to..."
Colin L.Verified
Again stop sending me this!
Water Maintenance Pack
Purchased item
Water Maintenance Pack
"Stop sending me this! I have cancelled this s..."
Sean D.Verified
Great deals great products! Works great!
Water Stabilizer
Purchased item
Water Stabilizer
"Clean water for a long time!"
Eric W.Verified
Great customer service and very willing to help. I highly recommend this company. As a guy who works in customer service, this company has it figured out!!
The Sauna Pod 2.0
Purchased item
The Sauna Pod 2.0
"I love how hot this sauna gets! 185 degrees!..."
Larry T.Verified
The web page is easy to use and their customer service is prompt and professional
The Sauna Pod
Purchased item
The Sauna Pod
"The unit is well built but the light strip ha..."
Derrick F.Verified
They are very easy to communicate with.
The Sauna Pod
Purchased item
The Sauna Pod
"I think this is a great product and works ver..."
Gregory P.Verified
Simple to order and fast shipping. Also sent bonus gifts.
The Sauna Pod
Purchased item
The Sauna Pod
"Shipped quickly. Easy to assemble and easy to..."
Nick E.Verified
Easy experience and great value. Everything as expected!
The Ice Pod
Purchased item
The Ice Pod
"Nice size, easy to assemble, and cold!"
Bruce K B.Verified
the product support did nothing to explain why I can't get the cover to stretch over the frame.
The Sauna Pod 2.0
Purchased item
The Sauna Pod 2.0
"This is the second cover you have sent me and..."
Stephanie N.Verified
The customer service was amazing. I was taking my time trying to decide if I would be able to fit this in my house and they helped answer all the questions I had and I'm so happy with purchase. It's hard to find affordable dry heat saunas and this one doesn't have any awful chemicals or materials in it! Amazing! I love this company!
Insulated IcePod Lid
Purchased item
Insulated IcePod Lid
"I am so thrilled with this whole setup! I got..."
Zion B.Verified
Customer support was solid and happy with my order and quality of products given the price. Would definitely love a sauna to go with it!
Neck Pillow
Purchased item
Neck Pillow
"I have just been getting reacclimated to the..."
Devon M.Verified
Very easy interface to get and understand how to assemble and enjoy my ice bath!
Neck Pillow
Purchased item
Neck Pillow
"I loved my neck pillow makes taking ice baths..."
Kevin F.Verified
Customer support has been responsive
The Sauna Pod 2.0
Purchased item
The Sauna Pod 2.0
"Thoroughly enjoying the pod so far!"
Joshua H.Verified
I needed to return one item because it didn’t fit in my space, but the return process was pretty manual and time-consuming compared the Amazon-type experience were all accustomed to.
The Pod Chiller
Purchased item
The Pod Chiller
"The Chiller, Ice Pod Pro, and Sauna are wonde..."
Thomas K.Verified
The sauna got here on time, was easy to set up, and when I found a small plastic clip that was broken in shipping, they shipped replacement parts super fast without any hassle.
The Sauna Pod
Purchased item
The Sauna Pod
"I’m not going to lie in my review and say tha..."
Nick W.Verified
Easy to work with. Had a combination sale going so got the chiller for free
The Sauna Pod
Purchased item
The Sauna Pod
"Works good. Put an extra layer on top to keep..."
Shelby F.Verified
Website was very easy, came with all parts and was delivered as promised
The Sauna Pod
Purchased item
The Sauna Pod
"easier to assemble than we thought it would b..."
Rick L.Verified
Quality of the product was very good and ordering was simple and on time.
The Sauna Pod
Purchased item
The Sauna Pod
"I'm able to get great temps out of my sauna p..."
Harriet L.Verified
Great!!
The Ice Pod
Purchased item
The Ice Pod
"Love it! Came 3 days after expected day, but..."
Andrew E.Verified
The purchase experience was good, but the emails and followup texts were a little much
The Sauna Pod 2.0
Purchased item
The Sauna Pod 2.0
"I enjoy the convenience instead of going to t..."
Michael N.Verified
Easy to order, shipped and received in about 2 weeks.
Insulated IcePod Lid
Purchased item
Insulated IcePod Lid
"Easy to set up - surprisingly fast heating. D..."
Craig S.Verified
Easy process for ordering. Shipping was on time with regular email updates on status and tracking.
The Sauna Pod 2.0
Purchased item
The Sauna Pod 2.0
"Love the Sauna Pod 2.0! Setup was relatively..."
Joseph N.Verified
Well packaged and received quickly.
The Sauna Pod 2.0
Purchased item
The Sauna Pod 2.0
"Been using it for a week now. Not sure how ac..."
Valerie L.Verified
Normal experience
The Sauna Pod 2.0
Purchased item
The Sauna Pod 2.0
"The pod is fine, but the video to put it toge..."
Jonathan P.Verified
My sauna pod arrived a little late but was welcomed here at home. Thank you again!
The Sauna Pod 2.0
Purchased item
The Sauna Pod 2.0
"My sauna pod works great. I sauna each mornin..."
Amy N.Verified
Easy to order Kept in the loop of delivery as it was a pre order Ty!!
The Sauna Pod 2.0
Purchased item
The Sauna Pod 2.0
"Doesn’t hear to 185 tops out at 170ish but be..."
The Pod Company store reviewsVisit store