I had an mini OTF stolen from my mailbox, these guys refuse to send a replacement, I've bought over 7+ OTF style knives from them. The customer service is subpar, lil to no communication, who ever is running the ig account is pretty good, but the buck stops there. I've literally had to buy my own replacement. Also they promise really cool stickers with every order. I have yet to get one. ðŸ˜