I got 3 sleep sacks - buy 2 get one free (total was $115). When I opened one of them, there was a stain and hair on it- clearly used. I reached out about how to return the items- I didn’t want to keep any since they were apparently selling used items. I had to pay for shipping back ($18). When they received it, they said that sack wasn’t eligible to return due to the defect and they would only refund me for half my order ($54). I told them the stain was there and that was the reason for return and that if they won’t refund me to please send it back to me. They said I AGAIN had to pay for the shipping even though I had already paid for shipping twice (to come to my house and to send the defective product back). Horrible customer service and a horrible experience with this company. If you order this… good luck if you have any issues… you’ll be paying an arm and a leg even if it’s the company’s fault. I’ve filed a complaint with my CC and have been emailing them back and forth for a few days now and getting nowhere. Don’t order directly from this company- stick to Amazon, they’re cheaper anyways and accept returns- especially when you receive a defective product….