Here is a copy of my email to Customer service:Hi Freedom Mastery Customer Support,
I’m reaching out about my customized 2026 planner order placed on October 20. I’ve loved your planners for years. I’ve typically ordered through Amazon. This is my first time ordering directly from your website. I’m really disappointed with how long this is taking and with the lack of communication.
In early November, I requested a status update, and on November 4 I was told custom orders can take up to 45 days