Site works well enough. When youre really, really good at making quality dog accessories, a little website imperfection here and there is in this case an indication of where their true focus is, in the products themselves. Also, the staff here is always so friendly and accommodating. Garrett was who helped me last time and hes a gem! Its clear to me that Team K9 has all its priorities in the places they truly belong, customer experience, environmental care, and of course, high quality products