Here’s a professional but direct review you can leave on their website:
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I reached out to customer support with questions about this card before purchasing, but it took several days to get a response. That was already frustrating, but after I finally placed my order, I received an email saying the person in shipping was out sick, so someone else had to drop it off at the post office. While I appreciate the update, the overall experience was disappointing. Better communication and a more reliable shipping process would go a long way in improving customer satisfaction.