Speediance Canada store reviewsSee product reviews

So far so good. System is there to keep me engaged and wanting to progress

Still have not received the full order.

Communication on order status is lacking. My gm arrived when online showed it hadn’t been shipped yet. Luckily I was home when the BIG delivery truck arrived

Loving the speediance experience

All good

No

Great product great service

Delivery guy wasn't the most friendly, he left it at the entrance on my building, saying he wasn't paid to bring it up to my apartment. On the other hand Support guy Ethan was Great and helpful 😃

Was pretty straightforward.

I’m still waiting for many of the components which were supposed to come with it.

Very good

Sales and Support were always available to answer my questions. Shipping time was completely acceptable. The unpacking experience was a 10/10.

Still wait on rowing machine and Bar bell clips. The Gym Monster is great, easy to use.

Easy

easy

Got confused by all the shipment notification. But arrived pretty timely

Easy and great customer service.

.

Very easy to deal with.

No comment

Shipping was horrible. Even after I have received my product ( weeks ago ) the system still shows my product as 'preparing shipment '

Had to contact customer service to resolve an issue with the bundle promo not getting applied during checkout. They corrected it very quickly, so 5 stars to the customer service team, but only 4 for the overall experience.

All good

It was so easy to purchase and super fast delivery.

Excellent

I ordered these handles on August 18, 2025. Two weeks later I still hadn't received them. I went on the Speediance site to check the shipping status and it indicated that the handles had been stuck in the same shipping centre for 9 days. Clearly, the item had gone missing. It's too bad that Speediance hadn't been proactive and caught the problem. Instead I contacted them (twice) to let them know that I hadn't received the item. Finally, I received a terse one-line email from someone in customer support letting me know that they will contact the warehouse and tell them to send another set out. However, there was no tracking or order number provided, and meanwhile my original order was then listed on the Speediance site as "fulfilled". So, now I am left wondering if I will ever receive these handles. Customer support seems to be a real problem. I have read in other reviews that a wiser alternative might be to order Speediance products through Amazon. At least they have better customer service. Not sure when or whether I'll receive my ski handles, but Speediance still has my money! Very frustrating.

The price of the machine dropped 2 days after I purchased it. I contacted customer service to get me a refund for the difference since any reputable company will do that. They refused and they offered me another product

No shipping info, and the tracking number didn't work. I had no idea it was gonna be delivered on the only day nobody was home. Then, we got a call back to set up the delivery after the missed first attempt.

Tous à vraiment bien été. J’ai tous reçu en 2 semaines. Merci

I am extremely dissatisfied with the level of customer support provided. The service team was consistently unresponsive, only addressing my concerns after significant delays. Due to this poor experience, cannot recommend the product. For those who still wish to purchase it, I strongly advise using a third-party retailer, such as Amazon, to ensure a better customer experience.

Overall satisfactory. A little confusing at times regarding packages available in the USA vs Canada. Disappointing that you cannot return if you aren't satisfied. Only a 7 day defect window. I was unable to see the status of my shipment online. Wasn't aware of the estimated delivery date until a third party courier contacted me by phone the day prior. The Speediance support team was very accommodating and eager to help where they could and I'm looking forward to dealing with them in the future.

Ordering was smooth but delivery was slow and trackong did not work. Was concerning that it shipped to wrong place. It did arrive though and product is good

Best purchase

Fast delivery, just wished that the shipping information was updated quicker so we didn't have to scramble to have someone at our house for the delivery

Freight process was not easy.

Everything was easy to navigate and delivered promptly

Ok

Easy. On time delivery. Arrived in excellent condition.

Terrible experience - they take the money and then leave you feeling that you are screaming into a black hole. Zero response from them. I had to point out to them that they had only actually delivered a partial of the total order. They were indicating that the delivery was complete!

Parts arrived quickly after ordered. They provided updates on the on where the package was throughout the shipping process