Marlyne M.Verified
Lack of communication it is zero
Purchased item
Annelies | Soft Zip Jacket
"Sent it straight back no e mails saying refund due NOTHING very ignorant pe..."
Rosavine store reviewsSee product reviews
Denise J.Verified
Thoroughly disappointing
Purchased item
Annelies | Soft Zip Jacket
"The jacket was not as i expected it to be at all. Indeed i thought you had..."
Mrs J.Verified
I need to return jacket for credit as it is too tight for me
Despite several emails requesting address for refund I have not received a reply, very disappointing and frustrating
Purchased item
Annelies | Soft Zip Jacket
"The jacket is too tight for me and despite 6 emails requesting information..."
James W.Verified
Good shoes but need better sizing information
Purchased item
Oxford | Royal Brogue
"Nice shoes but very slim and tight on the foot. Needs to offer wider foot c..."
Ailsa S.Verified
Poor customer service. No response to request for return details
Purchased item
Annelies | Soft Zip Jacket
"Respond to request regarding return and refund. Multiple e mails sent with..."
Margaret E.Verified
Not really able to comment until I see how easy it is to return an item and how quickly I get a refund.
Purchased item
Annelies | Soft Zip Jacket
"I ordered size 14 but received a jacket XL so it is way too big. The shape..."
Jackie B.Verified
I have emailed twice to request procedure on how I get a refund and not had any response
Purchased item
Annelies | Soft Zip Jacket
"I have emailed twice to request details on how I proceed with a refund and..."
Wilma N.Verified
I ordered on line and delivery was quick.
Purchased item
Annelies | Soft Zip Jacket
"It is very cosy and I love the colour, it is a nice length as well."
Deborah C.Verified
Awaiting response as to how I return and exchange for smaller size. Took about 3 weeks to arrive
Purchased item
Mia™ – Comfortable, Pain-Free Orthopaedic Sneakers
"Trainer feels so comfortable, not worn yet as sizes come up bigger, need to..."
Jean D.Verified
What I received is nothing like I ordered
Purchased item
Annelies | Soft Zip Jacket
"The pictures are very deceiving I ordered a jacket and received a bulky che..."
Mrs B.Verified
Will not shop with you again
Purchased item
Annelies | Soft Zip Jacket
"Very dissapointed it is nothing like the photo .
Length ,colour and quality..."
Patricia K.Verified
Awful !
Delivery took too long
No updates and email provided for help and support didn’t work .
Wrong size
Terrible quality shoes
Very disappointed in fact think it’s a scam
I’m sure if I wanted to return I wouldn’t get money back I’d rather bin them than have them resold to someone else .
Purchased item
Mia™ – Comfortable, Pain-Free Orthopaedic Sneakers
"Took very long time to arrive .
No updates
Support email not real
Wrong..."
Linda J.Verified
Terrible
Purchased item
Annelies | Soft Zip Jacket
"Picture of jacket is nothing like the jacket i bought
VERY DISAPPOINTED"
Linda C.Verified
Waiting time was awful, never thought would have to wait for 3 weeks or more. Did not keep me informed of when it was going to be delivered.
Purchased item
Annelies | Soft Zip Jacket
"By describing it better by taking better pictures of it. When it arrived it..."
Sian C.Verified
Did worry if it would arrive on time
Purchased item
Annelies | Soft Zip Jacket
"It was a gift"
Gloria T.Verified
Unable to contact this company about return information
Purchased item
Annelies | Soft Zip Jacket
"I just did not like the jacket , ordered 2 in error and need returns inform..."
Sally T.Verified
Price was fair for the item I bought.
Purchased item
Annelies | Soft Zip Jacket
"Disappointed - it's just a very ordinary, very average, fleece - I thought..."
Jo G.Verified
Very satisfied
Purchased item
Annelies | Soft Zip Jacket
"Soft, warm and very comfortable."
Marian R.Verified
The shopping experience was good. The only problem was it took a long time to arrive.
Purchased item
Annelies | Soft Zip Jacket
"It's lovely and soft. Well made and a perfect fit."
Bruce M.Verified
Wrong size delivered but n time
Purchased item
Belgravia | Royal Loafer
"You did well in terms of time and all except that you shipped out size 44/1..."
Wendy P.Verified
You have not responded to my messages.
Purchased item
Mia™ – Comfortable, Pain-Free Orthopaedic Trainers
"I have sent you two messages saying the shoes weren’t suitable and asking h..."
Fiona S.Verified
Delivery longer than stated on advert, initial email chasing order answered quickly but still waiting on emus to be answered regards returning item
Purchased item
Annelies | Soft Zip Jacket
"Colour of fleece received nothing like the online picture"
Jackie W.Verified
No answer when I request a return and refund
Purchased item
Annelies | Soft Zip Jacket
"Answer you customer support emails so I can send the item back for a refund"
Esther D.Verified
Rosavine has lied to us as they are not sending the products that are advertised.
Purchased item
Oxford | Royal Brogue
"The shoes came without the stud at the tip. The shoes does not look like a..."
Maureen J.Verified
No way can I communicate except now
But I want to return the items please
Purchased item
Annelies | Soft Zip Jacket
"I have tried to email you concerning a full refund. Your site will not let..."
Mohammed N.Verified
Brilliant
Purchased item
Oxford | Royal Brogue
"Brilliant shoes! I will be placing another order for the brown colour. My f..."
Tina L.Verified
Didn’t receive the garment I ordered but something different and inferior
Purchased item
Annelies | Soft Zip Jacket
"This is what I received- nothing like what I ordered - please arrange excha..."
Pamela S.Verified
Not at all good. Took ages to arrive. Very disappointed in quality. Not sure where and when I will wear it.
Purchased item
Annelies | Soft Zip Jacket
"Not at all as pictured. Pocket has hole in it. £35!! I could have bought be..."
Doreen P.Verified
Waited over a month for it to get here
Purchased item
Annelies | Soft Zip Jacket
"Not good quality at all"
Tracey F.Verified
Not worth the cost of the item
Purchased item
Annelies | Soft Zip Jacket
"Looked nothing like the picture. It's a fleece jacket not worth the money"
Jill R.Verified
It took a very, very long time to arrive
Purchased item
Annelies | Soft Zip Jacket
"I thought it was a proper coat. It is just a fleece which means for a fleec..."
Dr El Nour D.Verified
Not true products
Purchased item
Oxford | Royal Brogue
"Not what it expected. It is not genuine leather and it is totally waste of..."
Michael R.Verified
Didnt have an experience.
Purchased item
Oxford | Royal Brogue
"Don,t look as good as the photos. No metal in front of toe. Very cheap feel..."
Celia B.Verified
Wrong size. Tardi delivery
Purchased item
Mia™ – Comfortable, Pain-Free Orthopaedic Sneakers
"Wrong size. No return information"
Mrs L.Verified
Took too long to arrive not the arrival time promised
Purchased item
Annelies | Soft Zip Jacket
"The jacket doesn’t look like the photo. It’s also too big and the sleeves a..."
Tornuwo A.Verified
Does not respond to querries
Purchased item
Oxford | Royal Brogue
"The shoe was nothing like what was advertised, low quality, shoe made by an..."
Murray H.Verified
Terrible customer service and terrible product
Purchased item
Oxford | Royal Brogue
"The shows are cheap looking and it took over 4 weeks to deliver them to me..."
Ayo O.Verified
First time & enjoyed the experience.
Purchased item
Belgravia | Royal Loafer
"Got what i was hoping for. Really glad & impressed."
Caroline C.Verified
Delivery slow
Purchased item
Annelies | Soft Zip Jacket
"Quality could be improved, no hook to hang it on peg"
Henry S.Verified
Very good
Purchased item
Belgravia | Royal Loafer
"Very good"
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