writing to express how unbelievably disappointed I am with my recent order. I specifically ordered rose gold earrings, and what I received looks nothing like that — they’re basically copper. This is absolutely not what was shown or advertised.
To make things worse, your customer service has been completely unhelpful. I’ve tried reaching out, and the responses were slow, dismissive, and did nothing to resolve the issue. If this is how you treat your customers, I honestly don’t know how you expect