I returned 2 pair of tights a month ago and have not received my refund. I have written multiple emails and have gotten no response.
Purchased item
Women's Winter Cycling Tights
"The winter tights are definitely warm, but th..."
Steve K.
Simple and easy
Purchased item
NEW! Ocean Blue | Men's Long Sleeve Cycling Jersey
"Keeps me warm riding in cold weather"
Joseph D.
Returned product purchase and never received a credit.
Purchased item
Men's Thermal Cycling Tights
"Did not work for me. Created chaffing.
I r..."
Melissa M.
Website is easy to use. Sizing is clear.
Purchased item
Garden Art | Men's Long Sleeve Cycling Jersey
"The fit is fantastic. This keeps me toasty wa..."
Dan M.
Hoped for the best - got the worst
Purchased item
Men's Winter Bib Tights
"Very poor fit - tried contacting their custom..."
Greg B.
Shopping was easy. Return exchange is not. They don’t want the product back, they just charge you a very discounted price to reorder.
Purchased item
NEW! Butterfly Flutter | Women's Long Sleeve Cycling Jersey
"The jerseys are beautiful, but the fit is way..."
John L.
Easy to order and determine correct size.
Purchased item
Men's Winter Bib Tights
"These tights are great from the waist down. U..."
Juli C.
See my review
Purchased item
15 Best Women's Long Sleeve Cycling Jerseys for Halloween
"The designs are great BUT shirts made in Chin..."
Ernesto A.
Really good 👍🏻
Purchased item
NEW! Ocean Blue | Men's Long Sleeve Cycling Set
"Great combo, really good for this cold weathe..."
Philip G.
Frelsi kit is good quality and well priced. I keep buying more.
Purchased item
Men's Winter Bib Tights
"Thermal is the word! I can’t imagine how col..."
Julie P.
Easy and convenient online shopping with great selections!
Purchased item
Orange Volcano | Women's Long Sleeve Cycling Jersey
"This is super warm and comfortable for those..."
Bonnie L.
Sent jersey back for refund because size was way off and have not heard from them since. Tried contacting them and no one will respond. Rip-off and bad business. Won't order from them again.
Purchased item
15 Best Women's Long Sleeve Cycling Jerseys for Halloween
"I had previously ordered a jersey and it fit..."
Thomas C.
worked fine. Delivery was on time and the price was reasonable.
Purchased item
NEW! Ocean Blue | Men's Long Sleeve Cycling Jersey
"Love this fleece lined jersey. it’s super w..."
Donna E.
Fine
Purchased item
Garden Art | Women's Long Sleeve Cycling Set
"Loved the kit! Its winter here now so rides a..."
Stephen D.
Responsive.
Purchased item
Pro Team Bib Shorts | A Must Have for Every Cyclist
"Great performance without breaking the bank...."
Erik S.
Absolutely love!
Purchased item
Pro Team Bib Shorts | A Must Have for Every Cyclist
"Perfect size and very nice pad!"
Laura E.
Great experience all ‘round!
Purchased item
Rainbow Sprinter | Women's Long Sleeve Cycling Jersey
"Fit a bit big, so exchanged for a smaller siz..."
Jerome C.
sent a wrong size jersey and did not actually take responsibility for it, but giving me an unsatisfactory "solution"
Purchased item
Ambi light Cycling Long Jersey Set
"the shorts are fine, but the jersey came in a..."
Vivien B.
See prior response - complete lack of customer service
Purchased item
Ambi light Cycling Long Jersey Set
"I returned the products but still have not re..."
Susan V.
I've never received such quick responses to orders or questions from any company. They seem to really care about providing excellent customer service and protecting the environment.
Purchased item
Wildflower Ride | Women's Long Sleeve Cycling Jersey
"It's such a beautiful jersey, probably the pr..."
Rick B.
See previous comment
Purchased item
Angry Beast Cycling Jersey
"Product never was delivered and I could not g..."
Carolyn C.
It was shipped from an unknown origin - not in North America.
Purchased item
Riding With Butterflies | Women's Long Sleeve Cycling Jersey
"The shirt seems fine however I was dismayed t..."
Tonya C.
I'm VERY disappointed in your customer service. I had to return _1_ item from my last order and was offered a 1-time shipping fee for the replacement item, but unfortunately was charged TWICE (even though I only returned 1 item and not 2 items). Although I've emailed Frelsi about the incorrect double charge, I've never heard back from anyone and I'm very frustrated about it. I will definitely not be recommending Frelsi to any of my friends, and you've lost a customer.
Purchased item
Ambi light Cycling Long Jersey Set
"I'm VERY disappointed in your customer servic..."
Cathy F.
Super easy to find what you want, check out a breeze and they follow up with you before and after you receive your order
Purchased item
Garden Art | Women's Long Sleeve Cycling Set
"Fit is great, can move freely, looks awesome"
Gina W.
Easy to order and speedy delivery
Purchased item
Wildflower Ride | Women's Long Sleeve Cycling Jersey
"Love the long sleeves for added SPF protectio..."
Alaine N.
Easy
Purchased item
3D Focus Long Sleeve Cycling Jersey
"Pockets are too shallow and the jersey is too..."
Lee-ann L.
First order was great but quality issue with a second order was never addressed; paid to return an item but never received a refund.
Purchased item
NEW! Garden Art | Women's Long Sleeve Cycling Jersey
"The fit is ok, like it but don't love it. Wil..."
Elaine W.
product was received
Purchased item
3D Focus Long Sleeve Cycling Jersey
"I ordered an XL because I wanted the top to b..."
Leslie M.
The customer service has been the best I’ve ever dealt with!
Purchased item
NEW! Whimsy Blooms | Women's Short Sleeve Cycling Jersey
"Beautiful colors, love the material."
Johanna S.
very good
Purchased item
Blooming Garden | Women's Short Sleeve Cycling Jersey
"Beautiful and comfortable.
A zip pocket would..."
Shawn C.
Met all expectations:)
Purchased item
Pro Team Bib Shorts | A Must Have for Every Cyclist
"The value is Fantastic!!! Probably the most c..."