Love the item, shame about the lack of customer service. Order placed 28th November, despatched 19th December (which is more than the 10 working days stated in my confirmation email on the 28th November). Order finally arrived on 5th January 2026, sadly too late be go in our fill your own crackers for Christmas. I have emailed and messaged several times to chase and also ask what caused the delay. No response received. Would not recommend company, nice product though.