Shader Australia Store review | Loox

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Peta B.
Communication would be great.
2 x Shader + 2 x Free Towels Bundle
Purchased item
2 x Shader + 2 x Free Towels Bundle
"I have sent several emails in regards to my o..."
Ayla A.
No communication or instructions on how to assemble. Only just realised it has legs to stabilise it.
Shader Bundle
Purchased item
Shader Bundle
"Took way longer than expected to come with ou..."
Sharon C.
Needs better communication I had none
Shader Bundle
Purchased item
Shader Bundle
"I placed my order November 16 2025, I had no..."
Mel M.
Horrible. 2 months of no communication, then the order was delivered incorrectly.
Shader Bundle
Purchased item
Shader Bundle
"I placed an order on the 15th November as Chr..."
Kim M.
No answer to emails, over a month to receive and product missing
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"Well for starters it took a month to arrive,..."
Francesca W.
It would be great to get a response from the company regarding my order and whether or not they’ll ever fulfil it and send it.
The Shader
Purchased item
The Shader
"My order was never sent! Contacted the compa..."
Jenny O.
No customer support whatsoever!
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"Rating 1 star as there was no customer suppor..."
Veronica M.
Poor
2 x Shader + 2 x Free Towels Bundle
Purchased item
2 x Shader + 2 x Free Towels Bundle
"Never received, tried to follow up and didn’t..."
Dee C.
ZERO CUSTOMER SERVICE
The Shader
Purchased item
The Shader
"BUYER BEWARE: ZERO CUSTOMER SERVICE Love the..."
Nancy C.
Poor customer service
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"Send me the free towel you promised and repl..."
Jody M.
I’m not sure I will be ordering from you again due to the recent experience.
Ultimate Beach Bundle
Purchased item
Ultimate Beach Bundle
"I am very very disappointed in the delivery t..."
Rebecca F.
Too slow, too little communication, did not deliver what you advertised
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"Very poor communication from placing the orde..."
Leisa B.
Order never arrived
The Shader
Purchased item
The Shader
"Order never arrived!!!!"
Chloe W.
Terrible, slow, unresponsive and order arrived incomplete.
2 x Shader + 2 x Free Towels Bundle
Purchased item
2 x Shader + 2 x Free Towels Bundle
"Terrible customer service, order took over a..."
Lisa Z.
Communication is very important in business, respond to emails
The Shader
Purchased item
The Shader
"I ordered and paid for this item in Feb 25. A..."
Greg S.
Looks cheap and crap
The Shader
Purchased item
The Shader
"How long does it take to get an order. I orde..."
Christine M.
Summer is almost over and my order hasn’t yet been delivered
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"I haven’t yet received my order which was pai..."
Gaye P.
See previous comments
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"Took nearly a month to arrive, despite saying..."
Hollie W.
I cant get hold of your company
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"I am trying to return it as it took 3 weeks t..."
Seren F.
Bad customer service bad communication bad delivery.
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"I put order through and it came after 1 month..."
Amanda W.
Took a long time to be delivered
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"Brought it on our holiday but once I opened i..."
Troy K.
Still waiting for a reply email and the product to arrive
The Shader
Purchased item
The Shader
"We ordered on the 15th November and still hav..."
Jen B.
Deliver what is promised
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"Great shade but the free towel never came"
Stephanie B.
Terrible company. Will never order from again! No communication when asked where your order is and there was no free towel! Order was over a month late
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"Absolutely terrible company to deal with! Too..."
Barbara A.
Did order get overlooked?
The Shader
Purchased item
The Shader
"Although the delivery took from August to Jan..."
Carmen G.
Terrible lack of service, incomplete order sent and they don’t respond to anything
2 x Shader + 2 x Free Towels Bundle
Purchased item
2 x Shader + 2 x Free Towels Bundle
"Shocking service!!! I am missing items from m..."
Stacey L.
No reply to emails! Missing towel in my order!
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"No reply to emails! Missing towel in my order..."
Rachelle P.
I ordered this on the 29th Jan 2023, never received the goods and tried contacting the company multiple times. No communication then the goods arrive 2 years later with no explanation!
The Shader
Purchased item
The Shader
"I ordered this on the 29th Jan 2023, never re..."
Samantha S.
Customer service didn’t reply to my email
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"Sun still shines through material"
Tracy H.
BUYER BEWARE. my order took a very long time to arrive and all emails trying to find out what was going on, were ignored. I was supposed to receive a free towel but I didn’t and my emails about this were also ignored. I will never buy from this company again.
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"BUYER BEWARE. The order took a long time to..."
Amanda C.
Scam
2 x Shader + 2 x Free Towels Bundle
Purchased item
2 x Shader + 2 x Free Towels Bundle
"Never arrived. Sent numerous emails, social m..."
Kristina H.
Very poor !!!! Don't bother to email them they will not respond to you . I would be careful and not purchase from this company
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"So disappointed, l bought it for a present fo..."
Kirsty H.
Most unresponsive company I’ve ever dealt with
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"This is the most unresponsive company I have..."
Rochelle R.
I was very worried that I had been scammed as i had no communication re shipping and no replies to my emails for several weeks. It was only after I lodged a credit card dispute with my bank that things started moving. May have just been coincidence though, presumably stock was limited being close to Christmas but a simple email or reply would have put my kind at easy during the delay in delivery.
Ultimate Beach Bundle
Purchased item
Ultimate Beach Bundle
"I was a little concerned at first as I hadn't..."
Brooke S.
Terrible, despatch took forever, no communication and free towel did not come with it.
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"Despatch took too long, communication was ter..."
Kelly B.
They are taking people’s money with no delivery, Also no phone number. Very bodgy
2 x Shader + 2 x Free Towels Bundle
Purchased item
2 x Shader + 2 x Free Towels Bundle
"Ordered mine in November and nothing until mi..."
Amy L.
Towel didn’t arrive - way too long to be delivered. Unresponsive to emails
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"The Free towel didn’t arrive. Took over 6 we..."
Shane B.
Waiting for towel and pillow
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"I am still waiting for the towel and pillow,..."
Charlotte H.
My order took over a month to reach me- and I didn't receive any responses to my emails
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"The best product I have purchased for the bea..."
Vicky D.
I reached out twice with an email to track my product and never received a response. Very slow delivery of product and failed to provide free item as advertised
The Shader + FREE Towel
Purchased item
The Shader + FREE Towel
"While the actual product is fine, the deliver..."
Shader Australia store reviewsVisit store