I placed my order on 12/12/24 for Christmas gifts, I never received a shipping confirmation. I followed up on my order on 12/30/24, didn’t hear back until 01/02/25 (understandable with the holiday). All of a sudden my order was processed and shipped on 01/03/25.
When I followed up again, I was told that I ordered during a peak period and that this is the normal processing time. According to your shipping policy, an INTERNATIONAL order during non peak times would deliver in 21 days. My domestic order delivered in 27 days. My order also, just so happens, to ship days after my follow up.
I understand, accidents happen. Things get missed. We’re all human. My first follow up was to cancel my order on the 30th. And then once it was already shipped (2days after my email) I explained my frustration and understood it could not be cancelled, but I requested a discount or some sort of acknowledgement that my order was in fact skipped/missed, at the very least. There was no apology or acknowledgement of any kind. Not even a coupon for a future order. I’m very understanding and I also work in customer service, but I was only looking for some accountability or a “sorry for the delay.” You can’t possibly stick by “peak period” as the reason for the delay.
