QUEEN BRIDAL store reviewsSee product reviews

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Top tier! Communication was on point! Everything I requested and questions I asked were answered!

Perfect!

I had a lot of questions as I was a little nervous about ordering online. But Annie kindly answered all my questions and concerns quickly. I received the dress faster than I thought!

Would love to talk to a person

Cannot recommend Mary and her team enough. Incredible to work with.

Amazing! Can't reccommend enough!

All of my questions were answered either through email or the chat bubble on their page. Made me feel less stressed during a chaotic time!

I just ordered my daughters dress today so happy I found Queen Bridal.

Long review: I actually tried to cancel my order, but thankfully it didn't work. I looked for weeks for a dress that was in my (small) budget, that didn't also show off a bunch of skin. It was starting to feel really hopeless, until I came across Queen Gown on Etsy and found that they did custom gowns. I read all the reviews that I could on their storefront, website, and Google until I was confident that it was a legit shop that did good work. But, most reviews warned about their lack of communication. I wasn't too worried about that, so reached out and had a quick and easy time emailing one of their designers back and forth until we settled on a dress design that I loved. The price point was a bit higher than I expected, but I decided to go ahead and buy the dress anyways. After that, it was dead air. It wasn't a big deal at first, I was expecting that anyways from the reviews and focused on other wedding details. But when I reached out 2 months later to check on expected shipping date, I got an automatic email informing me that they were affected by the hurricane that hit SC a month prior, and that they were doing their best to keep up with orders. Maybe I'm being completely unreasonable, but I got so upset that they never reached out to their clients to let them know at any point. I attempted to email and call multiple times over the course of the next week, and actually still have never got a single response back. I was on a payment plan, and at this point I was panicking, so I called one last time and left a message that I was canceling my order, and since their was no option to actually do so, that I was canceling my card to stop all future payments. I didn't care about a refund, but I needed whatever money was left to be charged to try and find a last minute dress. So that's exactly what I did. However, the next day I got an email that my dress had been shipped 🤦🏼‍♀️ The dress is absolutely gorgeous. The quality and attention to detail was amazing...it was exactly what I envisioned for my wedding dress. I, of course, then had to go and update my payment information. I ended up having to get my dressed hemmed a bit, and the seamstress who helped me just went on and on about the quality of the handiwork and how the dress overall fit me like a glove. It is amazing quality for what you pay, and truly, I am beyond happy with the purchase. The communication with clients just needs a lot of work! Its the only reason I gave them 4 stars. So, if you're brave or just have a more mellow personality, the purchase is worth it!

Communication throughout the entire process was perfect. I got exactly what I wanted.