I’ve called and emailed to report receiving the wrong color for my order. I attached photos and was assured someone would contact me, but I haven’t heard back. Despite following up, there’s still no response.
As a long-time customer, I’ve noticed that when mistakes occur on your end, there seems to be little accountability until the issue is escalated. I had hoped to resolve this matter privately, but since I haven’t received any follow-up, I’m left wondering if there’s any intention to address the issue. I’m resorting to leaving reviews in the hope that someone will finally reach out.