Terrible, Terrible, Terrible Customer Service!!!
I recently bought five blankets. It seems I made a mistake, according to the email chat, and I ordered three of the five blankets for the wrong mountain. As these were gifts to friends I skied with at Vail, including my son, I had no interest in another mountain. I discovered this PRIOR to opening. I tried to contact customer Service, but I could only email as I could not talk to a customer Service Person. After they made me take pictures of the item and open the packaging, they told me I was not able to return it. They offered me no solutions except you made a mistake when you ordered and these are built to order. They were actually still sealed in the packaging when this was discovered, and they made me take it out to lay on the floor to take pictures??? This is the worst customer service, and now I have three useless blankets as I have no interest in the ski map of those mountains.
If I made the mistake, and frankly, I'm not convinced I did, as I just went into an order from before and reordered. I was willing to pay for part of this to restock, but no way could they tell me it could not be resold when it was sealed prior to them telling me to open it to take a picture to tell me I was out of luck to return!!!!
Cool stuff, terrible customer support. Don't support this company!