The overall boot in-person wasn’t what I was looking for, but they were cute. I ordered a size 8 and they were too large so I tried doing an exchange for a smaller size. However, the shop did not have that size available so my only option was to return the shoe for a refund as the return policy would deduct $10 for the return shipping fee. I reached out to the company on multiple occasions asking for leniency with this since I really wanted a smaller size but nothing was available to do an even