My original order was through one of your stores via telephone (since we do not have a location anywhere near us). The person was polite and professional. I believe I ordered 10-12 containers, because I loved it and was afraid I wouldn’t be able to order it for shipping again (due to the possibility of it melting due to the heat). This time I ordered it through your website. I did have a few questions and your people answered them correctly and in a timely manner. Please NEVER discontinue your body butter (& keep the price as reasonable as possible. Thank you!