I have been trying to reach out for an exchange since I received the ring two weeks ago. I have emailed
[email protected] three times, from two different email addresses, and have used the on-site "Contact Us" tool. I have not received any responses, and the exchange window is only 30 days. I hate to leave negative feedback, but I have been unable to initiate an exchange for the ring as outlined in the sales terms, and I'm beginning to feel like Thorum isn't wanting to honor its exchange policy