Sadly, nothing but trouble from this company. From subpar customer service to faulty products, I regret giving this “American based company” a chance. I do not like supporting Amazon but with the convenience of not having to deal with ridiculous traffic and inflated fuel prices, it’s hard not to use them.
I wanted a higher quality motion detection light so I looked around the internet and found Home and Lighting. Upon receiving the lights, they only stayed on 6-8 seconds when triggered by motion. They’re supposed to stay on for 20 seconds as per the manufacturer but these seemed to be faulty. Reached out to customer service and they instructed me to compete a troubleshooting process (with proof via video) to no avail.
So here I am with a faulty product and am advised that if I want replacements I must pay for shipping (~ $40). Once I got around to swallowing my pride I paid the money. The package gets delivered to wrong people due to the company staff not entering line two into the shipping address all though they argued they did. I live in an RV park and know for certain that if the second line with rv site # is not added the mail will not arrive - this has become SOP for those of us who live here. That said, I went to both adjacent businesses that sometime receive mail in these instances but no one had the package. When I called back, I advised the rep that I gave my due diligence in physically trying to track down the package to no avail. The rep then told me he would contact UPS and open an investigation as UPS would not allow me since I was not the shipper - this entire situation had become absolutely absurd by this point.
Fast forward, no response from Home
and Lighting. A couple weeks later I was contacted and advised they had my package. Once I received them, the new lights had the same exact issue as the last lights. At this point, it’s not worth the mental stress and time for continued wasted efforts in trying to rectify this entire situation so if anymore energy will be used it will be filing a complaint with the BBB and/or other relevant authorities that govern business/consumer relations.
I am confident Home and Lighting will choose to not post this review for obvious reasons, therefore I will post the same review anywhere else I can in hopes that other people don’t have to deal with the new sense that I have. It’s sad when you try to buy American and this is what you get - it’s no surprise China is winning.