The customer service team was excellent and helpful! The price for the Aestura 365 Plus cream I ordered was competitive compared to Ebay. It was not even available on Amazon. The customer service team responded to my queries within half an hour. The product delivered was genuine and they even sent me a video of the packing process, showing how each package is processed with care. To top it all off, they even included a free gift. I will be returning to Luxiface for my next order!