SuperBrandTools store reviewsSee product reviews

Slow to receive.

My experience with SuperBrandTools went very smoothly. No issues. Tool was as described.

This product was not with the other ordered components when shipped. I had to contact customer service and sent pictures of the packaging and what I had received already. They could see that the garden tools were not in the order and they immediately set about to remedy this. I received this product about 3 weeks later. If it had been a gift it would have come before Christmas. I am very happy that customer service was so helpful and responsive.

Finding stuff was easy, the prices are not so good!

I paid for priority shipping but the item was not delivered. I did receive a refund for the amount I paid for priority shipping but had to use that to ship one pair of gloves to my relative out of state. This additional shipping was required because the gloves arrived after the Christmas shipping deadline when we sent the rest of the packages.

Did not realize product was coming from China. I would have ordered earlier if I knew that...it was a late Christmas gift.

Nice tools and work well but how can you not ship a bundle as advertised and only ship one item of a bundle of 4? I also paid for priority shipping and it took two weeks to get the incomplete order with only one item received.

I really enjoyed the experience.

Website is not the best

Shipping took and extended time.

👍🏽👍🏽👍🏽

fantastic

N/A

It took way too long to receive it due to a flaw blamed on the postal service.

Great

You tricked me into buying three when I only needed one.

Returned a previous order #1549197 on 11/17/24

Charged for fast shipping & not received within the 3 to 5 days. No help from company

Shopping was easy, delivery sadly missed the pre-Christmas delivery date 🫤

It was very easy to Order

Everything went well except for the shipping, it took more time than I expected, but other than that I have no complaints whatsoever. Thanks

FIRSLTY MAY I SAY I DON'T THINK I WOULD PURCHASE FROM THIS STORE. I SAW THEIR ADVERTISEMENT ON IN YOUTUBE AND BECAME "INTERESTED" INTO THE PRODUCT SO DECIDED TO LOOK AT IT AND I PLACED IT IN MY CART, PUT IN MY CARD INFO, "BUT NEVER FINALIZED NOR SUBMITTED MY PURCHASE"!!!...I STOPPED WHAT I WAS DOING, CLOSED THE TAB AND WENT TO DO RESEARCH ON IT...DIDNT THINK NOTHIG ABOUT THIS THING NO MORE, UNTIL I NOTICED I WAS CHARGED ON MY BANK ACCOUNT & CHECKED MY EMAIL AND NOTICED THAT THEY PROCESSED AN UNFINALIZED PURCHASE!!! I WAS EXTREMELY UPSET AND REACHED OUT VIA PHONE AND NO WAY OF SPEAKING WITH LIVE REP VIA PHONE..HAD TO EMAIL OR DO A LIVE CHAT. EMAILED FIRST ABOUT THE COMPLAINT AND RESPONSE WAS ONCE PURCHASED COULD NOT REFUND DUE TO PROCESSING. EXPLAINED TO THEM ITEM WAS NEVER FINALIZED FOR PURCHASE AND THEY DEBATED THAT IT WAS. FAST FORWARD, TRIED AGAIN THE FOLLOWING DAY AND SPOKE WITH ANOTHER REP AND THIS ONE STATED THAT CANCELLATIONS CANNOT BE DONE AFTER 8 HOURS OF PURCHASE AND HAD TO EXPLAIN TO THIS REP THAT ITEM WAS NEVER FINALIZED FOR PURCHASE AND DIDNT EVEN KNOW ABOUT NO CANCELLATION POLICY BECAUSE I NEVER COMPLETED THE ORDER. STILL SAME RESPONSE EVEN "AFTER" SHOWING THEM A SCREENSHOT OF AN EMAIL TELLING ME THAT I HAVE AN ITEM STILL IN MY CART WAITING TO BE PURCHASED!..PROVING THAT THE ITEM WAS NEVER PURCHASED NOR ORDER FINALIZED..DONT YOU KNOW THESE PEOPLE STILL DEBATED WITH ME AND STATED THAT THE ORDER WAS PROCESSED AND NO REFUND COULD BE DONE BECAUSE OF THE 8 HOUR CANCELLATION POLICY!!!???....FAST FORWARD...AFTER NOT BEING ABLE TO WIN THIS BATTLE ASKED COULD IT BE SENT BACK ONCE DELIVERED AND REP STATED THAT IT COULD BUT WOULD BE A $4.95 RESTOCKING FEE, AND HAD TO PAY TO SHIP IT BACK...WAITED 2 WEEKS OR MORE FOR ITEM TO BE DELIVERED, GOT INSTRUCTIONS VIA EMAIL ON HOW TO SEND BACK, IN ADDITION HAVING TO EXPLAIN ON A SHEET OF PAPER WHY I WAS SENDING IT BACK (yes this was part of the instructions on how to return this product), AND HAD TO PAY ABOUT $20 TO SHIP BACK. THIS PRODUCT WAS $34.33 AFTER SHIPPING AND TAX FEES SO IMAGINE HOW MUCH IM GETTING BACK IF THEY "APPROVE" THE RETURN IN WHICH THEY SHOULD BECAUSE I KEPT IT IN ALL ORIGINAL PACKING AND ALL WITH THE USPS PACKAGING STILL WRAP AROUND IT AND SHIPPED VIA UPS IN A BOX. IM ONLY PROFITING BACK $9.38 BECAUSE ONCE SENT BACK, FROM CALCULATIONS, THEY WILL REFUND ME $29.38 (estimating) WITH ME HAVING TO SPEND ABOUT $20 TO HAVE IT SHIPPED BACK VIA UPS. WILL NEVER SHOP FROM HERE AGAIN

Super easy to shop at super brand tools. Easy prices . I received The merchandise in a timely manner.

No

It was fast and had lots of information

It was so easy to buy another one after I had bought one for myself this time! (Last time it was for my dad for Christmas!)

Would not buy another product from this company. Questionable honesty and integrity in marketing and advertising.

Cheap products

Ordered it and received it !

works well

Slow shipping

Will definitely shop here in the future.

Good experience, takes a while for delivery though

Need to let buyers know this is shipped internationally as it takes time for customs clearance.

Not so good

The gloves came in sooner than expected!

Not the biggest fan of the UI

Accidentally ordered a quantity of 3 units. I asked to remove two units and I was told that this could not be done.

Didn’t get my replacement blades

Good