This was the first time this happened since I’ve been ordering bee balm, but I placed my order back on November 10. I received a confirmation email in regards to my order, but never received an email saying that it was shipped. I waited a couple of weeks still nothing, so I reached out to support to find out what was going on. I was told due to the holidays and flavors being sold out I should pick something else. I already have the flavors that was suggested so I requested a refund. I didn’t receive any further communication so I waited a couple of weeks to see if I would get my order or my refund and I got neither. I tried to call but got no answer, so I reached out to support in email again and explained everything I’ve again. Again I received something saying the same thing: do us too holidays… items sold out… try these flavors instead… again I requested a refund and again received no communication back. In my eyes this is bad for business and note I’m to the point I will not be ordering Bee Balm ever again. I order to give them out to family and friends as gifts or thank yous and through that I got others ordering from here. Hope this doesn’t happen to anyone else. I pray God prosper this business.