While the end result was lovely, I ordered my picture on 12/31 and approved it almost immediately. I heard NOTHING so I reached out again on 1/14 to find out where my order was, and they put in their system that it was ordered on 1/10 and they shipped. I missed the occasion for which this was to be gifted and the customer service was prompt but completely unhelpful. There are lots of companies that offer this service, and I will be exploring others. I have ordered a number of these portraits as client gifts, and I am extremely disappointed. They did not even offer an upgrade to overnight shipping or a credit toward a future appointment. I would explore other options.