I am very disappointed with my experience.
I ordered this backpack and, unfortunately, did not like it in real life. As a customer, I believe it is reasonable to expect an option to return or exchange a product within a standard time frame, even with some deductions for personalization.
However, I was refused any solution. There was no flexibility, no willingness to help, and no customer-oriented approach at all.
I understand that the item was personalized, but there should still be some leve