Douglas W.Verified
Very nice and easy.
Purchased item
PawLab Cooling Mat
"Zeus loves it , it helps him calm down"
PawLab store reviewsSee product reviews
Diane Gardner G.Verified
The product does not stay in place. It is a rumpled mess
Purchased item
PawLab Cooling Mat
"The product stays cool…kind of. It doesn’t st..."
Kimberly R.Verified
I got the mats pretty quickly after I ordered them and I'm very happy with them and so are my babies
Purchased item
PawLab Cooling Mat
"I've found all 3 dogs laying on them after be..."
Constance W.Verified
Took quite a while to arrive, but it looks nice.
Purchased item
PawLab Cooling Mat
"It lays nice and flat on my dog's bed. I thin..."
Brenda C.Verified
Not in original packaging; no digital information sent and took longer to arrive than expected! Not worth $20 much less $90!
Purchased item
PawLab Cooling Mat
"It took way longer to arrive than expected...."
Kevin A.Verified
I placed my order on July 6. It is July 30 and I have still not received them.
Purchased item
PawLab Cooling Mat
"I ordered my mats on July 6,2026. Today is Ju..."
Kaitlan L.Verified
Website is confusing, I cannot figure out how to return the order and get a refund
Purchased item
PawLab Cooling Mat
"My dog would not lay on the blanket, I’m tryi..."
Kris H.Verified
Slow delivery no explanation worth the vests. How do we use them?
Purchased item
PawLab Cooling Mat
"My dogs walk across it but never lay down...."
Sharon Y.Verified
These mats don't work they are not cooling at all.
Purchased item
PawLab Cooling Mat
"I was excited to receive my order my senior d..."
Ken H.Verified
The product was manufactured and shipped from China. Very disappointed in that, and it took longer as a result.
Purchased item
PawLab Cooling Mat
"I didn't realize it was coming from China. I..."
Frank L.Verified
Where is it?
Purchased item
PawLab Cooling Mat
"I haven't received it after 3 weeks!"
James S.Verified
I dont like ordering something and never getting it.
Purchased item
PawLab Cooling Mat
"Its been 3 weeks since I ordered and havent r..."
Cheryl M.Verified
I just feel like I got ripped off for something that did not work.
Purchased item
PawLab Cooling Mat
"They just don’t like the mat. For one thing t..."
Kristen A.Verified
Nothing to dislike.
Purchased item
PawLab Cooling Mat
"My two dogs positively love their mats. They..."
Sharon L M.Verified
Where it the blanket I PAID for???
Purchased item
PawLab Cooling Mat
"Still haven't received it & my dogs are askin..."
Terri W.Verified
Did not like that it was an item shipped from China, took forever to receive
No where thru the ordering process did it let me know it would be shipped from China
I had to send several emails to get a yes or no answer if it was coming from China
Poor customer service
Purchased item
PawLab Cooling Mat
"German Shepherd seems to like it, I can’t tel..."
Diane M.Verified
Money back guarantee not honored
Purchased item
PawLab Cooling Mat
"They do not get cool. My dog hates them and w..."
Douglas P.Verified
No customer service. Never received the product.
Purchased item
PawLab Cooling Mat
"Have not received the product. Shipping, 17Tr..."
Susan K.Verified
Never showered anywhere on the website it was shipped from China! Took 3 weeks to receive
Purchased item
PawLab Cooling Mat
"Can buy the same thing off of Amazon for a fo..."
Ruth B.Verified
Ordering was easy . Delivery was quick.
Purchased item
PawLab Cooling Mat
"It took a week or so for our dog to get used..."
Marie R.Verified
Not sure where the error in size came from. But it is okay.
Purchased item
PawLab Cooling Mat
"Unfortunately this has been an issue with my..."
Eva M.Verified
I cannot reach you and that is disturbing.
Purchased item
PawLab Cooling Mat
"They have not arrived yet. I tried reaching y..."
Edward R.Verified
Paid for, but never received 2 cooling pads!!!!!!!
Purchased item
PawLab Cooling Mat
"I ordered two cooling mats on 7/7/26. Today..."
Michelle H.Verified
Can't get hold of support to get a refund
Purchased item
PawLab Cooling Mat
"These are so small! Like a hand towel size no..."
Gloria W.Verified
Still owe me a refund on the second mat I bought. I may send this one back for a refund
Purchased item
PawLab Cooling Mat
"My dog doesn't even want to lay on his mat. S..."
Kristianna L.Verified
Good
Purchased item
PawLab Cooling Mat
"My dog Kelsey loves her mat. She sits on it a..."
Richard K.Verified
Way to small
Purchased item
PawLab Cooling Mat
"Help me return it"
Linda E.Verified
Website easy to use.
Purchased item
PawLab Cooling Mat
"This was best purchase for my dog. He was pa..."
Walter E B.Verified
Product was as promised and delivery time was reasonable.
Purchased item
PawLab Cooling Mat
"My Pup, Ace seems to have taken to the mats...."
Diana B.Verified
You don't tell people you ship from China, it takes way too long for the order to arrive.
Purchased item
PawLab Cooling Mat
"I didn't realize you were shipping from China..."
Mary Lou P.Verified
Excellent electronic guide on how to use the mats. Thx. Take Care, ML
Purchased item
PawLab Cooling Mat
"Good day all,
The blue and pink mats have be..."
Beverly B.Verified
It took a long time to come. I was very hopeful it would work but it’s not. I am going to request to return it so I’ll see how they are with returns
Purchased item
PawLab Cooling Mat
"The mats look nothing like the pictures in th..."
Kathy B.Verified
Return policy in writing doesn’t match what is advertised.
Purchased item
PawLab Cooling Mat
"My dog is not interested in these cooling mat..."
Mary B.Verified
Your return policy is totally ridiculous. What happened to 30 day money back guaranteed that is posted on your advertisement? So not customer friendly!
Will not take a partial return? And item that was never taken out of the package. Outrageous!
Purchased item
PawLab Cooling Mat
"Could improve by not having your items go thr..."
Cristi A.Verified
The mats I ordered large appears to be for smaller dogs. Shipping tracking was not accurate at all.
Purchased item
PawLab Cooling Mat
"The Mats I orderd for large dog look like mat..."
John W.Verified
The shopping was easy but the wait for the product has been 22 days so far and shows to be sitting in Los Angeles.
Purchased item
PawLab Cooling Mat
"I ordered and paid for 2-2XL Cooling Mats on..."
Eva H.Verified
Took forever for product to arrive.
Purchased item
PawLab Cooling Mat
"It works great, but the blue color is hideous..."
Noah R.Verified
Mats too thin.
Purchased item
PawLab Cooling Mat
"No noticeable difference in my dog’s reaction..."
Richard C.Verified
Good but delivery was a little longer than I expected.
Purchased item
PawLab Cooling Mat
"She got on it as soon as I laid it down. Wil..."
David K.Verified
Just sucks on delivery.
Purchased item
PawLab Cooling Mat
"Deliver to the right house. Give me a proper..."
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