his was a frustrating experience. The company's return policy for personalized items is not at all clear on their website. I was not made aware of the "no returns" policy until after I had already made my purchase and the item was unsatisfactory.
I attempted to resolve the issue with their customer service team, but they were unhelpful and unwilling to offer a solution, such as a partial refund or store credit. This is a very poor business practice and a disappointing way to treat a customer.