The order arrived with the glazes melted. I was told to just let them sit and they would return to their property consistency. I let them sit for a day or so. They did not return to the proper state. They were no longer liquid, but still very "soft". Customer service said they would send replacements in 3-5 days. That was 9 days ago. I have not even received an email saying that it's shipped. Very poor experience.