Christine V.Verified
After initially receiving a product I wasn’t happy with customer services were very helpful and a new product was sent.
Purchased item
Oak Shelf with Decorative Wooden Brackets
"Very well made product. The shelf looks great..."
Off the Grain store reviewsSee product reviews
Karen P.Verified
Very long time between ordering and receiving product
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"Our original order was rather disappointing a..."
Claire V.Verified
Very happy. We received an email after the product arrived asking us if we needed any help or had any questions. It felt like they really care about the customer.
Purchased item
Oil Plus 2C Touch-Up Kit
"We are absolutely delighted with this coat ra..."
Maggie H.Verified
I loved the human contact (not bots) when dealing with a query.
Purchased item
Light Grey Coat Rack With Shelf
"I’m very happy with the coatrack.
I used M4..."
Elaine M.Verified
Ordering the brackets was straightforward and they arrived promptly! They look fantastic for supporting the open shelving in my new kitchen.
Purchased item
Traditional Wooden Shelf Brackets (Pair)
"The wooden brackets are perfect for our new k..."
Alison N.Verified
Updated throughout the ordering process and quick delivery
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Lovely quality and sturdy shelf with hooks fo..."
Lee B.Verified
Excellent.
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Excellent service and looks lovely in my room..."
Alec W.Verified
Easy to deal with
Purchased item
Solid Oak Coat Rack With Storage Shelf
"It’s a well made coat rack. The company kep..."
Christine S.Verified
Sorry no comment. As not happy. Nothing like the website pictures.
Purchased item
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
"Quality control before dispatch also not enou..."
Rebecca B.Verified
Perfect
Purchased item
Rustic Coat Hanger
"Absolutely love this hanger! Looks great, is..."
Wendy R.Verified
Poor communication. Long wait for the item with no updates. Hax to contact them multiple times
Purchased item
Solid Oak Coat Rack With Storage Shelf
"The coat hook is great but the service not so..."
Veronica F.Verified
The web-site is easy to use and the feedback by e-mail for the order was very good. No complaints at all.
Purchased item
Solid Oak Coat Rack With Storage Shelf
"We purchased the oak coat hanger and shelf fo..."
Eleanor A.Verified
Too long to receive samples so I didn't go ahead and order the furniture I had been considering
Purchased item
Oak Furniture Sample Pack
"Unfortunately the sample pack took so long to..."
Juliette W.Verified
They notified me about delivery times which was great
Purchased item
Black Coat Hook
"These coat hooks are really solid and we've a..."
Justine P.Verified
Very pleased with my beam
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Great service"
Mr D.Verified
Easy to use
Purchased item
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
"Stumbled on off the grain while looking for a..."
Michelle H.Verified
Took a month to arrive, came with visible flaws and then had no response back from the company.
Purchased item
Purbeck Stone Coat Rack with Shelf
"It's nice but where the top has been sanded a..."
Eileen D.Verified
Great service
Purchased item
Saltburn Rustic TV Stand
"Lovely quality, item easy to assemble"
Bhinderjit B.Verified
From order to delivery very efficient. They kept me updated while shelves were being made. Very happy and would recommend them
Purchased item
White Coat Rack with Shelf
"My shelves arrived. Beautiful workmanship pu..."
Jacqueline L.Verified
Good, no problem with delivery.
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"I am fairly happy withe the mantel beam and l..."
Paul K.Verified
Good service all round
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Great product"
Patricia B.Verified
Being a small company their customer service communications are sometimes slow.
Purchased item
Rustic Oak Fireplace Beam – Aged Mantel Beam 10cm × 15cm
"My beam arrived with a black scuff mark. I co..."
Jackie C.Verified
Great communication.
Purchased item
Solid Oak Coat Rack With Storage Shelf
"I love my new coat rack. I also bought one wi..."
Alison H.Verified
good
Purchased item
Rustic Round Corner Shelf
"Shelves have just been put up in my bathroom...."
Isobel O.Verified
a very personalised experience
Purchased item
White Coat Rack with Shelf
"This is a rock-solid piece and both looks and..."
Bridie P.Verified
Great communication
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Thank you this is lovely and it’s made a real..."
Frank D.Verified
Smooth ordering and delivery
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Love,love,love it. Exactly what I was expecti..."
Christopher C.Verified
Very helpful when Royal Mail struggled with delivery
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"Well made from solid oak."
Tomas S.Verified
Customer care outstanding...
Purchased item
Pine Corner Shelf
"Excellent product, recommended..."
Alastair P.Verified
Good experience. Loads of emails..
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Like it."
Louis B.Verified
Pretty good Comms, but weren't able to deal with my issue
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Looks nice but doesn't fit flush to the wall,..."
Neil W.Verified
I will definitely use you again.
Purchased item
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
"Great mantle beam. Full solid wood, superb co..."
Peter H.Verified
Took longer to arrive than expected but worth the wait
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Quality product."
Anne P.Verified
Great coat rack great quality
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Love it very nice 👌"
Sarah E.Verified
Just amazing!!
Purchased item
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
"Amazing from start to finish!! Best customer..."
Fiona A.Verified
Great customer support
Purchased item
Oak Coat Hanger
"Great customer support."
Mr. P.Verified
I made a small mistake when ordering my table and contacted "Off he Grain" to get it sorted and the issue was dealt with straight away. I wanted a bigger size table and I had ordered a smaller one, all sorted and had no problems at all.
Purchased item
Solid Wood Coffee Table
"Lovely, well made table and very sturdy. Quit..."
Clifford David C.Verified
Delivery was fast and the quality of the items exceeded our expectations.
Purchased item
Solid Oak Floating Shelf
"Great value for money. Real quality."
Susan S.Verified
Family run business whose members take time and care to choose and work the right piece of solid wood and make into something beautiful.
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Lovely smooth solid wood in a simple elegant..."
Denise W.Verified
Order was sent more quickly than expected but delivery was delayed because the address on the package was not complete and so it was stuck at the sorting office for several days until I chased it.
Purchased item
Oak Coat Hanger
"Great looking coat rack and easy to put up. L..."
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