Gary W.Verified
My hats give me the look and style is great.
Purchased item
Autumn Halo
"I love my hats. I'm making plans on places to..."
otrhats store reviewsSee product reviews
Clayton G.Verified
NOT GOOD QUALITY
Purchased item
Boater Straw Boater Hat
"HAT IS VERY THIN AND FLIMSY"
Anthony P.Verified
I ordered a hat and it didn’t fit. I placed a second order for a bigger size. I tried to request a return for the hat that didn’t fit but no response to my emails. I sent a few emails no one has replied back to me. Very Unsatisfied.
Purchased item
Worry-Free Purchase
"The Hat did not fit so I reordered a bigger s..."
Randall E.Verified
Bad
Purchased item
Verdant Vibe
"Color and craftsmanship are bad.
No refunds."
Mike M.Verified
It took a month to receive it.
Purchased item
Worry-Free Purchase
"The crown of the hat sits on top of my head b..."
John C.Verified
Good
Purchased item
Worry-Free Purchase
"Great buy"
Leonard B.Verified
It took about 2 months to receive product.
Purchased item
Worry-Free Purchase
"Ordered the size that correlated with the mea..."
Jeffery M.Verified
Took a long time to get the hat
Purchased item
Solstice Thread
"Love this hat!"
Lesley D.Verified
All good
Purchased item
Lasso Legend
"It took a little time to recieve the hat but..."
Brent N.Verified
Easy shopping.
Purchased item
Tobacco Shade
"I love the hat, it looks great and helps keep..."
James R.Verified
Poor communication, slow shipping and terrible return process.
Purchased item
Sagebrush Shade
"The hat took quite a while to arrive and when..."
Hernando G.Verified
The hat doesn’t look like it shows in the website..
Purchased item
Highway Spirit
"It doesn’t fit me well!"
Samuel B.Verified
Took really long to arrive and was smashed but I was able to steam it back into shape
Purchased item
Midsummer Night's Dream
"Nice hat but the packing was not good enough..."
Gary M.Verified
Poor product. Poor customer service.
Purchased item
Autumn Halo
"Doesn’t fit - the crown is far too low nto th..."
Derrick N.Verified
N/a
Purchased item
Coffee Bean Fedora
"Not at all satisfied. Nothing like the pictur..."
Jennifer S.Verified
Don’t do it! You will regret it.
Purchased item
Coffee Bean Fedora
"Hate this company and the return policy sux!"
William H.Verified
Should say it comes direct from China, nothing American about these people
Purchased item
Coffee Bean Fedora
"The hat is small and looks horrible"
Lee B.Verified
Hats arrived crushed
Purchased item
Endless Trail
"I ordered two different hats from OTR. They b..."
Jason U.Verified
Bad in all aspects
Purchased item
Worry-Free Purchase
"Hat arrived wrong size, damaged in transit an..."
John M.Verified
Never received two of my hats
Purchased item
Worry-Free Purchase
"I never received my two hats at all"
Brent C.Verified
Took forever to get the hat, when it didn't fit, I emailed to return it, never heard back. Worst ever, buyer beware.
Purchased item
Worry-Free Purchase
"Didnt fit, the hat highth was too short, the..."
Donald A.Verified
Neville was able to get in touch with someone
Purchased item
Coffee Bean Fedora
"I never got the hat"
Cindy G.Verified
It did not receive the hat I ordered!
Purchased item
Worry-Free Purchase
"You sent me the wrong size hat and did not re..."
Jeremy W.Verified
Hat mashed
Purchased item
Worry-Free Purchase
"Hat mashed"
Javier F.Verified
Not handmade, not artisanal. It’s poorly made in China/drop shipped product… shame. Should have known better after seeing that the hats come in S/M or L as opposed to an actual hat size(7, 7 1/4, 7 1/2, 8… you know?) that you would see on a quality made hat.
Purchased item
The Scarlet Nomad
"Definitely not “Handmade, artisanal” hats. I..."
Tom H.Verified
8 weeks to get a hat made in China, poor quality, and not even close to the size ordered. NEVER AGAIN!
Purchased item
Endless Trail
"Poor experience. Hat squished into its box (v..."
Scott S.Verified
Shipped directly from China.
Purchased item
Wild Voyager
"Disappointed that the hat does not meet the d..."
Jason W.Verified
I received a smashed hat.
Purchased item
Worry-Free Purchase
"My hat came in smashed i took pic's and email..."
Martin S.Verified
Worked out well
Purchased item
Autumn Halo
"Wonderful hat"
Marcus R.Verified
shipping is far to be desired but overall it was a good experience
Purchased item
Muffin Man Pork Pie Straw Fedora
"it took a little long to ship but it was pack..."
Tom D.Verified
Did not deliver the hats that were ordered and paid for!!
Purchased item
Maple Majesty
"Ordered and paid for 2 hats at the same time...."
Kirk W.Verified
Satisfied greatly
Purchased item
Stud - Black and White
"Great fit..."
Delvis V.Verified
Outstanding
Purchased item
Boater Straw Boater Hat
"Hat looks great"
Julius S.Verified
The hat was definitely not what I expected, totally different from the photos! Horrible material.
Purchased item
Raven’s Path
"It was definitely not what I was expecting to..."
Larry M.Verified
Terrible
Purchased item
Sable Frontier
"Arrived in poor condition, very cheaply made..."
Sergio F.Verified
To long to deliver
Purchased item
Worry-Free Purchase
"Works great to keep the hot form"
Brian B.Verified
Shipping was very slow
Purchased item
Moonlit Veil
"The hat was larger than advertised
So it did..."
Mark N.Verified
Long ship time, otherwise great
Purchased item
Sagebrush Shade
"Great style for summer"
Chris D.Verified
Wrong size and cat return it
Purchased item
Autumn Halo
"Wrong size and your customer service is not r..."
Bradley P.Verified
Na
Purchased item
Autumn Halo
"Fits nice and looks good. The rim shape relax..."
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