Bradly L.Verified
Customer service was the only good thing, Christmas messed things up a bit. Everything else was dire
Purchased item
Luxury Wall Panel | Teak
"Packaging, shipping, facilitation. Two delive..."
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Asma B.Verified
Most awful experience I’ve encountered
Purchased item
Luxury Wall Panel | Walnut
"By responding and acknowledging your customer..."
Priya V.Verified
I haven’t received the shipment in spite of contacting you all so many times, I don’t know when you are going to deliver as all I received from the delivery company was that they would contact me before delivery there is no eta at all, worst communication ever and worst customer service
Purchased item
Luxury Wall Panel | Dark Brown
"I haven’t received the shipment in spite of c..."
Robert G.Verified
Poor customer service.
Purchased item
Luxury Wall Panel | Walnut
"The panel (once it arrived) was fine. It was..."
Kerry P.Verified
I have been scammed out of £400. No order has arrived and no clarity on the update. Do not order.
Purchased item
Luxury Wall Panel | Walnut
"My wood did not arrive. 4 weeks later and I a..."
Patrick W.Verified
email contact about the delivery was ignored by the company. I had a better response from the ByeWay logistics. company. If i had a response then i would give more stars.
Purchased item
Natural Oak Wall Panel | Luxury 3-Sided Wood Veneer
"Panels look good with a robust backing panel...."
Dil M.Verified
Great
Purchased item
Sample | Natural Oak Grey Felt | Luxury 3-sided Wood Veneer
"Great sample and love the grey felt with oak..."
Tomasz K.Verified
Super
Purchased item
High Tack Panel Glue | 300 ml
"super"
Matt M.Verified
It’s been over 1 month and my order hasn’t arrived.
Impossible to get hold of customer service - they do not reply to emails or pick up the the phone.
Shocking service
Purchased item
Luxury wall panel | Walnut
"It’s been almost 2 months and my order still..."
Shane D.Verified
I contacted the company on November 16th explicitly asking for installation help prior to purchase. They made it sound very simple, promising they would "happily send over a few of our trusted contractors" once the order was received. This promise was the core reason for my purchase (Order #1301). After receiving the panels on November 29th, I immediately chased for the contractor details. Despite this clear pre-sale assurance, they continuously delayed and ultimately failed to provide
Purchased item
Luxury Wall Panel | Walnut
"I contacted the company on November 16th expl..."
Allan S.Verified
Panels are great, delivery satisfactory, packing poor.
Purchased item
Luxury Wall Panel | Teak
"panels are excellent in colour, texture and f..."
Carole H.Verified
Nice and easy website to navigate, ordered and delivered with no problems
Purchased item
Sample | Natural Oak Grey Felt | Luxury 3-sided Wood Veneer
"Really nice quality wall panels , lovely colo..."
Julie W.Verified
Shopping experience great but delivery is not good. Haven’t had no update when being delivered
Purchased item
Grey Felt Oak Wood Wall Panel | Luxury 3-Sided Wood Veneer
"Not received yet so can’t review"
James L.Verified
All great excellent wood
Purchased item
Wooden Wall Panel | Walnut | Luxury 3-sided Wood Veneer
"Excellent"
Mr D.Verified
Took longer than expected for delivery I have ordered another panel and still waiting on delivery it did say next day delivery but still hasn't arrived after Ten days😵💫
Purchased item
Wooden Wall Panel | Grey Walnut | Luxury 3-sided Wood Veneer
"The panels are really good quality and so eas..."
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