I ordered the independence pack. It’s lost somewhere. I sent an email regarding this and it was answered promptly. Customer service is top notch. I know that is where a business will win or lose as I had a contracting company for 35 years. 13 supplies recognized the issue with postal and resent a new order. I just got the confirmation today and will let them know when my order shows up. I’m a life long customer of 13 supplies.